Shipping Policy

Shipping Rates on Treats and Gently Cooked Recipes

FREE SHIPPING on orders of $99 or more of treats and chews. Food ships separately, please read shipping rates for food below.

Gently Cooked Food Flat Rate Shipping for 32, 20, 18 & 13 LB:

Zone: 1: Next Day Ground FREE- States: CT, MA, NH, ME, VT, RI.

Zone 2: 2 Day Ground $17- States: DE, IN, KY, MD, NC, NJ, NY, OH, PA, SC, VA, WV.

Zone 3: 3-Day Ground $24- States: AL, AR, FL, GA, IA, IL, KS, MI, MN, MO, MS, OK, TN, WI

Zone 4: 3-Day EXPRESS $49- States: CA, CO, ID, MT, NV, OR, TX, UT, WA, WY, AZ, LA, ND, NE, NM, SD

Gently Cooked Food Flat Rate Shipping 4 & 5LB:

Zone 1 & 2: FREE Shipping

Zone 4 & 5: Flat rate $17 Expedited 2-3 Day

Our food is made fresh and then frozen for transport to you.

*To ensure freshness and quality of our fresh food we only ship Monday's of each week to ensure your food arrives in a timely manner. All subscription orders will be processed Wednesday's and shipped Monday's. Some exclusions may apply depending on your location. We CANNOT ship to P.O. BOXES! Our food always ships frozen.

 

Shipping & Delivery Policy on our Gently Cooked Recipes

Please read the following regarding our policy:

- Our food ships frozen in our compostable, insulated boxes that have been tested to withstand 7 days in transport with our 18, 20, 32lb food shipments and 4 days in transport for our 4 & 5lb food shipments. We also add in cooler packs or dry ice when necessary.

- Food packs do NOT need to be frozen when they arrive. If you have some food that has thawed or some that are cool, they are perfectly safe to serve to your pet. You can refreeze your packages if necessary.

- It is your responsibility to email customer service within 8 hours of delivery if the delivery has damaged perishables. 

- We ship our food ONLY on Monday- Wednesday depending on your location. We try our best to make sure our food does not sit over the weekend in a UPS or FedEx warehouse and arrives before the weekend. UPS and FedEx does not deliver on Sundays.

- Subscription orders on our dog food always process on Wednesday's and ship the following Monday. This is to ensure your dog's food arrives in a timely manner and we can pack your order up to be ready for Monday pick ups. If you reschedule your order to process on Monday, this shipment will not ship until the following week. Please make sure you keep the Wednesday cut off date.

- We cannot guarantee your dog's food will be shipped the same day it is ordered. We try our best to accommodate, but cannot always ship the same day you order. 

- Please refrigerate immediately upon opening your delivery. 

The UPS® Service Guarantee is currently active for the below domestic services:

UPS Next Day Air®
UPS Next Day Air Saver®
UPS Next Day Air® Early

**We [ Goodness Gracious ] cannot guarantee shipping to be received at the estimated shipping date and cannot give refunds of shipping if it arrives at a later date then specified.

Read more here: https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee.page

Orders can be picked up Monday -Thursday from 9 to 3:30pm. Pick-Up's are not available on Friday's. Please call 781-990-1478 when you have arrived. We will be happy to bring your order out to you.

Please only arrive to pick up your order if you have received a email stating your order is ready for pick up.

Please note: No dogs in the building.

Thank you!

We currently offer shipping within the continental US.

To ensure freshness and quality of our fresh food we only ship Monday- Wednesday depending on your location to be sure your food arrives in a timely manner. Some exclusions may apply depending on your location. Our food always ships frozen.

Due to Covid-19, UPS or USPS may require more time for packages due to limited transportation availability.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. Subscriptions will be repeated weekly or monthly depending on your selection until you cancel your subscription.

Your payment details will be stored securely and you'll be charged for each of these deliveries.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. 

All subscriptions orders that have already been processed into our system and want to be cancelled can be refunded as long as you contact us within 2 hours of the order being processed. Once this 2 hour window passes, we cannot guarantee we will be able to cancel or adjust orders. You will be held responsible for all processing fees and will be deducted from your refund.

We give 3 days before your subscription processes of emails reminders of your subscription coming up. Please plan accordingly. All food orders process on Wednesday and ship the following Monday. No exceptions.

See our returns policy above for more details.