Shipping & Returns

Shipping Policy

FREE SHIPPING for orders of *$99 or more of treats!

FREE SHIPPING on all orders of Fresh Food*. Our food is made fresh and then frozen for transport to you.

*Please note that we may upgrade your shipping service at no cost to you. We strive to find the fastest way we can ship your order to you.

We currently offer shipping within the 50 US States.

To ensure freshness and quality of our fresh food we only ship Monday- Wednesday of each week to be sure your food arrives in a timely manner. Some exclusions may apply depending on your location. Our food always ships frozen.

Due to Covid-19, UPS or USPS may require more time for packages due to limited transportation availability.


Thank you for shopping with us! We guarantee that all our products will arrive to you as described on our website and on our packaging.

Our treats ship from us with an expiration date stamped on the package that is at least 6-12 months from the date of your order. Your pet may want to eat them all immediately, but if you're inclined to treat moderation, then we recommend that you store the goodies in a cool dry place to maintain optimal shelf life.

Our gently cooked fresh food will maintain optimum freshness for 3-5 days under refrigeration and 6-12 months in the freezer.

Returns and Refund Policy

If our products do not meet the warranty as described above, then we will replace them at no cost to you. If we are unable to replace them in a timely manner due to out of stock issues then we will refund your purchase. Replacement or refund decisions are made in our discretion. Except as described above, no other refunds or exchanges are given and all sales shall be final.


When you purchase a subscription you'll receive repeat deliveries. Subscriptions will be repeated weekly or monthly depending on your selection until you cancel your subscription.

Your payment details will be stored securely and you'll be charged for each of these deliveries.

If you don’t want to renew a subscription you can cancel it by logging into your account and editing your subscription

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. 

See our returns policy above for more details on returns and refunds.