Shipping Policy
FREE SHIPPING on orders of $99 or more of treats and chews.
32, 20 & 18LB Fresh Food Shipping:
Zone: 1 - FREE shipping- States: CT, MA, NH, VT, RI.
Zone: 2, 3 & 4 - Flat Rate $17 per box - States: DE, IN, KY, MD, NC, NJ, NY, OH, PA, SC, VA, WV, AL, AR, FL, GA, IA, IL, KS, MI, MN, MO, MS, OK, TN, WI, LA, ND, NE, NM, SD, CA, CO, ID, MT, NV, OR, TX, UT, WA, WY
Zone: 5 - Flat Rate $40 per box - States: AZ
4 & 5 Pack Fresh Food Shipping:
Select states may qualify for free shipping on our 4 or 5 packs of food. If you live out of the 2-3 business day ground shipping, customers pay $17 flat rate shipping fee per box and ships UPS 2 or 3 Day Expedited Shipping.
Customers who live outside of the 2-3 business day ground shipping include: WY, OR, WA, MT, ID, ND, NV, CA, AZ, UT, CO, NM, SD, NE, KS, OK, TX, MN, IA, MO, AR, WI, IL, TN, MS, LA, AL, GA, FL, MI.
Our food is made fresh and then frozen for transport to you.
*To ensure freshness and quality of our fresh food we only ship Monday's of each week to ensure your food arrives in a timely manner. All subscription orders will be processed Thursday's and shipped Monday's. Some exclusions may apply depending on your location. We CANNOT ship to P.O. BOXES! Our food always ships frozen.
The UPS® Service Guarantee is currently active for the below domestic services:
UPS Next Day Air®
UPS Next Day Air Saver®
UPS Next Day Air® Early
**We [ Goodness Gracious ] cannot gurantee shipping to be received at the estimated shipping date and cannot give refunds of shipping if it arrives at a later date then specified.
Read more here: https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee.page
Orders can be picked up Monday -Thursday from 9 to 3:30pm. Pick -Up's are not available on Friday's. Please call 781-990-1478 when you have arrived. We will be happy to bring your order out to you.
Please only arrive to pick up your order if you have received a email stating your order is ready for pick up.
Please note: No dogs in the building.
Thank you!
We currently offer shipping within the 50 US States.
To ensure freshness and quality of our fresh food we only ship Monday- Wednesday of each week to be sure your food arrives in a timely manner. Some exclusions may apply depending on your location. Our food always ships frozen.
Due to Covid-19, UPS or USPS may require more time for packages due to limited transportation availability.
Warranty
Thank you for shopping with us! We guarantee that all our products will arrive to you as described on our website and on our packaging.
Our treats ship from us with an expiration date stamped on the package that is at least 6-12 months from the date of your order. Your pet may want to eat them all immediately, but if you're inclined to treat moderation, then we recommend that you store the goodies in a cool dry place to maintain optimal shelf life.
Our gently cooked fresh food will maintain optimum freshness for 3-5 days under refrigeration and 6-12 months in the freezer.
Returns and Refund Policy
If our products do not meet the warranty as described above, then we will replace them at no cost to you. If we are unable to replace them in a timely manner due to out of stock issues then we will refund your purchase. Replacement or refund decisions are made in our discretion. Except as described above, no other refunds or exchanges are given and all sales shall be final.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. Subscriptions will be repeated weekly or monthly depending on your selection until you cancel your subscription.
Your payment details will be stored securely and you'll be charged for each of these deliveries.
If you don’t want to renew a subscription you can cancel it by logging into your account and editing your subscription
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy above for more details on returns and refunds.