Shipping Rates on Treats and Chews
FREE SHIPPING on orders of $99 or more on treats and chews only.
Frozen food ships separately.
Shipping & Delivery Policy on our Gently Cooked Recipes
Add products to your cart to calculate shipping!
You can read more on our shipping updates here: https://goodnessgracioustreats.com/pages/goodness-gracious-updates-1-31-25
Please note our 5lb Dog Sample Box ships for a flat rate of $17 per 5lb box to try as a sample. Mix and match our recipes for the best shipping rates!
Please read the following regarding our policy:
- Our food ships frozen in our compostable, insulated boxes that have been tested to withstand up to 6 days. We also add in cooler packs or dry ice when necessary.
- Food packs do NOT need to be frozen when they arrive. If you have some food that has thawed or some that are cool, they are perfectly safe to serve to your pet. You can refreeze your packages if necessary.
- It is your responsibility to email customer service within 8 hours of delivery if the delivery has damaged perishables.
- We ship our food ONLY on Monday and Tuesday depending on your location. We try our best to make sure our food does not sit over the weekend in a UPS or FedEx warehouse and arrives before the weekend. UPS and FedEx does not deliver on Sundays.
- Subscription orders on our frozen food will always process and charge to your account on Wednesday's and ship the following Monday or Tuesday. This is to ensure your pets food arrives in a timely manner. You will receive a email to notify you 3 days prior that your subscription is due to process. Please make any adjustments before Wednesday. If you reschedule your order to process on Monday, this shipment will not ship until the following week. Please make sure you keep the Wednesday cut off date.
- We cannot guarantee your pets food will be shipped the same day it is ordered. We try our best to accommodate, but cannot always ship the same day you order.
- Please refrigerate immediately upon opening your delivery.
The UPS® Service Guarantee is currently active for the below domestic services:
UPS Next Day Air®
UPS Next Day Air Saver®
UPS Next Day Air® Early
**We [ Goodness Gracious ] cannot guarantee shipping to be received at the estimated shipping date and cannot give refunds of shipping if it arrives at a later date then specified.
Read more here: https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee.page
Orders can be picked up Monday -Thursday from 9 to 3:30pm. Pick-Up's are not available on Friday's. Please call 781-990-1478 when you have arrived. We will be happy to bring your order out to you.
Please only arrive to pick up your order if you have received a email stating your order is ready for pick up.
Please note: No dogs in the building.
Thank you!
We currently offer shipping within the continental US.
To ensure freshness and quality of our fresh food we only ship Monday- Wednesday depending on your location to be sure your food arrives in a timely manner. Some exclusions may apply depending on your location. Our food always ships frozen.
Due to Covid-19, UPS or USPS may require more time for packages due to limited transportation availability.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. Subscriptions will be repeated weekly or monthly depending on your selection until you cancel your subscription.
Your payment details will be stored securely and you'll be charged for each of these deliveries.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
All subscriptions orders that have already been processed into our system and want to be cancelled can be refunded as long as you contact us within 2 hours of the order being processed. Once this 2 hour window passes, we cannot guarantee we will be able to cancel or adjust orders. You will be held responsible for all processing fees and will be deducted from your refund.
We give 3 days before your subscription processes of emails reminders of your subscription coming up. Please plan accordingly. All food orders process on Wednesday and ship the following Monday. No exceptions.
See our returns policy above for more details.